Return & Refund Policy

Return & Refund Policy for Sand + Fog

Overview

At Sand + Fog, we want you to love every item you order from our collection of candles, aromas, personal care, perfumes, diffusers, and related products. If you need to return something, here’s exactly how our return process works.

Return Eligibility and Timeframe

You have 30 days from the date your order ships to request a return. To qualify, items must be unused, unwrapped, and in their original packaging. For hygiene and safety reasons, we cannot accept returns of opened or used products unless there is a manufacturing defect.

Non-Returnable Items

Opened or used products
Items marked as final sale or limited edition

If you're unsure about whether your item is eligible for return, please contact us before sending anything back. We'll confirm eligibility promptly.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please notify us within 7 days of delivery. Include a photo showing the issue. We will cover return shipping in these cases, and you can decide if you prefer a replacement or a refund.

How to Begin a Return

Contact us through our contact page with your order number and which items you want to return.
Wait for our authorization and return instructions before mailing any items back.

Return Shipping Responsibility

You are responsible for return shipping costs unless the return is due to defective products or an error on our part. To protect your refund, please use a trackable shipping service—we cannot reimburse items lost in transit.

Refund Processing

Once we receive and inspect your returned items, refunds will be issued to your original payment method. This process typically takes 5-10 business days depending on your bank or card issuer. You will receive confirmation by email when your refund has been processed.

Exchanges

If you would prefer to exchange an item for a different scent or product, let us know. Exchanges depend on stock availability. If the new item costs more, we will provide a payment link for the difference; if it costs less, we will refund the price difference to you.

About Fragrance Preferences

Because scent preferences are personal, a product that you don't love is not considered defective. If you’re uncertain about a fragrance before ordering, we encourage you to reach out so we can help you choose something you’ll enjoy.

Contact Us

If you have questions or need assistance with a return or exchange, please reach out via our contact page. We’re here to help you get the experience you want from Sand + Fog.