Shipping Policy

Shipping Policy for Sand + Fog

Order Processing

Sand + Fog processes all orders within 1-2 business days. Orders submitted on weekends or holidays will be processed on the next business day. During peak seasons or promotional events, please allow an additional day or two for processing. We will notify you if any significant delays occur.

Shipping Destinations

We ship primarily within the United States. If you reside outside our regular shipping zones and wish to place an order, please contact us directly — we may be able to accommodate special shipping arrangements.

Shipping Methods and Timing

Standard Shipping: Delivered via UPS Ground from California, taking 2-9 business days after dispatch. Actual delivery time depends on your location within the U.S.
Expedited Shipping: Available for most domestic orders. Pricing will be calculated and displayed at checkout.

Orders over $75 qualify for free standard shipping; your cart will indicate when you have reached this threshold.

Shipping Fees

Shipping costs are calculated and displayed during checkout based on your shipping method and destination.

Tracking Your Order

Once your order ships, you will receive an email containing a tracking number. Please allow a few hours for tracking activation in the carrier’s system. You can also track your order status by logging into your Sand + Fog account.

International Shipping

International delivery times vary greatly depending on destination and customs processing. Please be aware that customs fees, import duties, and taxes are the responsibility of the recipient. Sand + Fog cannot predict, collect, or reimburse these fees. We encourage you to check with your local customs office if you have questions about potential charges.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period, please contact us promptly. We will work with the carrier to open a case. In confirmed cases of lost packages, you may choose either a replacement shipment or a refund.

Address Accuracy

Please carefully verify your shipping address at checkout to avoid delays or missed deliveries. If you notice an error after placing your order, contact us immediately. We can correct the shipping address only if your order has not yet shipped. Once your order is in transit, you will need to coordinate directly with the carrier.

Damaged Items

If your package arrives with visible damage, document the condition by taking photos before opening it. Should the contents be damaged, contact Sand + Fog within 7 days of receipt so we can assist with a resolution.